Course Category: Soft Skills

Angry man talking to colleagues on a laptop

Resolving Conflicts in the Workplace

Course Details Best-selling author Jon Wortmann uses his experience in teaching conflict resolution to corporates for 25 years to deliver a powerful workplace skill. It need not mean everybody getting riled up or avoiding each other. Conflicts can be great idea generators, and organizations such as Google have proved it. Tap into it. What you’ll […]
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Woman with a serious facial expression talking to two men at a table

Basics of Having Difficult Conversations

Course Details This course provides an introduction to handling difficult conversations. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your ability to conduct challenging conversations. The course is for anyone looking for a clear, easy to understand introduction on the best way to handle difficult conversations […]
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Two men seated at a table with coffee mugs talking

Difficult Conversations: How To Become a Master of Them

Course Details Are you negotiating for a promotion, having to give critical feedback to colleagues, or dealing with performance issues and grappling with interpersonal conflict? No longer will you shy Away or feel unprepared for conversations in the workplace. You’ll feel prepared to go through the conflict and come out with constructive results. These skills […]
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Dealing With Difficult People

Dealing With Difficult People

Course Details Anyone who can effectively deal with difficult people and situations enjoys a real advantage in the workplace. Next time, be prepared. In this course, you’ll look at what bugs you, who you are and why you respond the way you do, how to make new changes stick and where to stand your ground […]
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Group of people talking in a room with large windows

Communicate With Confidence

Course Details Great communicators make great leaders. Why? A powerful message conveyed with conviction inspires confidence in your leadership, and your team is more likely to see you as the leader they are prepared to follow. This then fosters a positive team culture where team members feel valued, and everyone is clear on expectations and […]
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Woman in black shirt talking to a seated man in a blue sweater

Body Language | The Psychology of Behaviour

Course Details Did you know that 96% of communication is non-verbal? So when you try to gauge how someone is feeling, or when they are lying, why do we look to their words for the tell-tale signs? If you want to truly understand the emotions that someone is going through, or their hidden motives, you […]
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View over a person's shoulder while they take a video call with a group of people online

Communicate Effectively at Work

Course Details Project positively, listen and respect others and be clear and engaging. This entertaining interactive course will provide an excellent opportunity for you to build and develop the communication skills to be successful at work. What you’ll learn
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Two women seated in leather armchairs while chatting

Body Language: What Every BODY Is Saying

Course Details There are hidden meanings in body language. The brain controls body movements without being conscious, and sometimes those movements can be very revealing. This course book details how you can train yourself to become an expert in observing other people’s nonverbal cues and uncovering their meaning. What you’ll learn
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Mastering Emotional Intelligence

Mastering Emotional Intelligence

Course Details Having a solid understanding of emotions, be it our own emotions or the emotions of others, helps us to be better people, particularly in the workplace. When we develop and use our emotional intelligence, it helps us reduce stress, prevent conflict, and develop better work relationships, resulting in higher quality work and productivity. […]
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Two women standing and talking while holding mugs

Effective Verbal Communication and Listening

Course Details Face-to-face verbal workplace communications help eliminate any misunderstandings. This course investigates the importance of effective listening alongside excellent verbal skills including clarity of speech, remaining calm and focused, being polite, and following some basic rules of etiquette. What you’ll learn
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