Course Category: Operations

Woman holding a piece of paper and looking at her laptop

Coaching: Improving Team Performance

Course Details More than ever, managers are required to build teams that deliver results quickly. Yet only some of them are equipped to do the critical work of a coach. This easy-to-follow guide walks you through the four stages of team development and how to fulfill your changing and complicated coaching role at each stage […]
Read more
Woman taking a video call with a man gesturing with his hands

Give The Gift Of Feedback

Course Details Providing feedback is essential, but it can be challenging to get feedback right. You risk hurting another person’s feelings and/or damaging your relationship. This course covers everything you need to know about feedback, giving you practical tips, tools, and practice exercises you can use immediately to get better results. What you’ll learn
Read more
Focused stylish millennial businessman consulting expert, listening to professional advice from boss, coworker, mentor. Business colleagues men meeting, talking at office work table

Coaching 101

Course Details Coaching is a vital skill whether you’re looking to improve your leadership abilities, work with teams more effectively, or advance your career. Get started on your coaching journey with our interactive self-study e-learning course! This course features a range of realistic examples, scenarios, and challenges to help you build your coaching skills. What […]
Read more
Seated man and woman talking

Practicing Empathy in Customer Service

Course Details When an emotional customer pops up in front of you, what do you do? Listen to them and deal with their problem? Sure. But that might not be enough to make the customer feel understood. Can you be empathetic enough to provide great customer service? Having customer empathy means that you can recognize […]
Read more
Woman with confused expression talking on phone while looking at open package box

Handling An Irate Caller

Course Details The single biggest challenge for any of us on the telephone is handling that emotionally charged customer who is looking for blood, any blood! There are times at work when we all are subjected to that difficult call. This video will arm you with the skills required to deal effectively and efficiently with […]
Read more
Angry woman looking at cellphone in her hand while yelling

Handling Confrontational Customers

Course Details Customer service is one of the most demanding jobs on the planet. You have to be respectful, professional, and helpful, no matter what the situation or who you’re dealing with. This can be hard when you’re dealing with customers who are rude and confrontational, even bordering on abusive! Handling Confrontational Customers shows you […]
Read more
Woman in white shirt thinking and looking out window

Attitude in Customer Service: Resiliency

Course Details Service resiliency is the ability to recover quickly from a challenging, adverse customer situation, disruptive change, crisis, trauma, or negative stress. Learn how to cut down on the frequency of adverse situations. Implement nine steps to increase your service resiliency. What you’ll learn
Read more
Woman in blue shirt smiling and talking into headset

Attitude in Customer Service: Things to Avoid

Course Details Mistakes will happen and the key is how you handle the situation when a mistake happen. Discover eight tips for working through service mistakes and ten customer service mistakes you can avoid. Understand the five service mistakes organizations should avoid. What you’ll learn
Read more
Woman wearing headset while talking and working on a computer

Phone Support 101: Creating a Positive First Impression

Course Details How can you prepare yourself to make the best first impression? This course looks at what you need to do before picking up the phone to make sure you’re ready to provide high-quality customer service. You will be equipped to provide the best first impression purely through how you communicate vocally and verbally. […]
Read more
Hands typing on keyboard in front of computer monitor

Live Chat Etiquette for Businesses

Course Details This short course explains what Live Chat is, and the ten criteria you should be considering while providing a live chat service. Concentrating on doing well in these ten criteria will help you be at the top of your game and ensure your customers have a great experience. What you’ll learn
Read more