Course Category: Learning & Development

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Introduction to Change Management

Course Details This certification course provides an introduction to change management. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your change management skills. What you’ll learn
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Introduction to Project Management

Course Details This certification course provides an introduction to project management. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your project management skills. What you’ll learn
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Communicating Your Key Value Proposition

Course Details No matter how great your product is, the messaging you use about it can solely make or break its success. Tune in and get the tips and tricks to help insure you craft the best messaging possible. About TJ WalkerTJ Walker has created numerous Udemy best-selling courses in the fields of personal development, […]
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Performance Management 101

Course Details This interactive course provides an introduction to performance management. Using a range of realistic examples, scenarios, and challenges, it’s the ideal starting point to begin building your performance management skills as a leader or manager. What you’ll learn
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Practicing Empathy in Customer Service

Course Details When an emotional customer pops up in front of you, what do you do? Listen to them and deal with their problem? Sure. But that might not be enough to make the customer feel understood. Can you be empathetic enough to provide great customer service? Having customer empathy means that you can recognize […]
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Handling An Irate Caller

Course Details The single biggest challenge for any of us on the telephone is handling that emotionally charged customer who is looking for blood, any blood! There are times at work when we all are subjected to that difficult call. This video will arm you with the skills required to deal effectively and efficiently with […]
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Handling Confrontational Customers

Course Details Customer service is one of the most demanding jobs on the planet. You have to be respectful, professional, and helpful, no matter what the situation or who you’re dealing with. This can be hard when you’re dealing with customers who are rude and confrontational, even bordering on abusive! Handling Confrontational Customers shows you […]
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Attitude in Customer Service: Resiliency

Course Details Service resiliency is the ability to recover quickly from a challenging, adverse customer situation, disruptive change, crisis, trauma, or negative stress. Learn how to cut down on the frequency of adverse situations. Implement nine steps to increase your service resiliency. What you’ll learn
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Attitude in Customer Service: Things to Avoid

Course Details Mistakes will happen and the key is how you handle the situation when a mistake happen. Discover eight tips for working through service mistakes and ten customer service mistakes you can avoid. Understand the five service mistakes organizations should avoid. What you’ll learn
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Phone Support 101: Creating a Positive First Impression

Course Details How can you prepare yourself to make the best first impression? This course looks at what you need to do before picking up the phone to make sure you’re ready to provide high-quality customer service. You will be equipped to provide the best first impression purely through how you communicate vocally and verbally. […]
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