Course Category: Customer Experience

Course Details This course’s focus is predominately given to the importance of having a brand purpose. Experts Shaun Smith and Andy Milligan will share the findings and research from their best-selling book, On Purpose: Delivering A Branded Customer Experience People Love, and some of the techniques their company, Smith+Co, uses to help organizations become purposeful […]

Course Details The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business. Nigel Greenwood spent 30 years creating great customer experiences, is a successful author, presenter and lecturer, but is mostly someone who likes to keep things simple. He says it as […]

Course Details The concepts of sales and service are inextricably linked and this session explains how using a service mindset will help you sell more. A lot more! But to provide great service you have to fully understand what is most important to your customers. This course demonstrates how to get into the minds of […]

Course Details In markets saturated with options, customer experience has become a key differentiator for companies. Implementing a customer experience strategy means taking an interest in the different interactions that customers have with the company and making them as positive as possible, in order to engage customers with the brand. The challenge for the company […]