Course Category: Customer Experience

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Customer Experience Management: Brand Purpose & Leadership

Course Details This course’s focus is predominately given to the importance of having a brand purpose. Experts Shaun Smith and Andy Milligan will share the findings and research from their best-selling book, On Purpose: Delivering A Branded Customer Experience People Love, and some of the techniques their company, Smith+Co, uses to help organizations become purposeful […]
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Generate More Sales Leads With Social Selling

Course Details Do you understand sales methodology but have not yet mastered social selling? Do you feel as if you’re not getting the crucial results from social media that lead to sales conversations? Are you ready to learn how to use social media to develop business leads into sales conversations? Then this Social Selling course […]
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How To Use Social Media For Marketing Growth

Course Details There isn’t such a thing as having a general ‘marketing plan’ — it’s a lot more complicated than that. You must constantly change your modes and strategies depending on how your product is being marketed. Social media is a perfect example of this and requires a whole new breadth of knowledge that other […]
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Customer Experience: Mapping Customer Journeys

Course Details The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business. Nigel Greenwood spent 30 years creating great customer experiences, is a successful author, presenter and lecturer, but is mostly someone who likes to keep things simple. He says it as […]
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Contact Center 101 Training

Course Details Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff and giving them the information that is needed to assist your customer base effectively is paramount. With our Contact Center Training workshop, participants will […]
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The Balance Between Sales & Service

Course Details The concepts of sales and service are inextricably linked and this session explains how using a service mindset will help you sell more. A lot more! But to provide great service you have to fully understand what is most important to your customers. This course demonstrates how to get into the minds of […]
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Building a Successful Customer Experience Program

Course Details In markets saturated with options, customer experience has become a key differentiator for companies. Implementing a customer experience strategy means taking an interest in the different interactions that customers have with the company and making them as positive as possible, in order to engage customers with the brand. The challenge for the company […]
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