All Courses
Use and Manage the Answers Knowledge Base
Categories:
Gladly Software Courses,
Answers,
Time
25 min
Course Description
Knowledge is power! That saying can’t be more true in Gladly through the marvelous ‘Answers’ feature. Answers is used to power knowledge base information for Help Center, and Sidekick, including Agent-specific FAQs and help information.
What you’ll learn
- The basics of Answers and how it works.
- How to create Answers for internal and external use.
- Learn how to manage languages to create Answers.
- Learn how to use Keyword Groups to improve search.
- Create Answers for different regions, brands, and other segmentations using Audiences.
Who should take this course
Answer Administrators, Team Managers, and Administrator user roles.