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Use and Manage the Answers Knowledge Base

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Gladly Software Courses,

Answers,

Time 25 min
Current Status
Not Enrolled
Price
Free
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Course Description

Knowledge is power! That saying can’t be more true in Gladly through the marvelous ‘Answers’ feature. Answers is used to power knowledge base information for Help Center, and Sidekick, including Agent-specific FAQs and help information.

What you’ll learn

  • The basics of Answers and how it works.
  • How to create Answers for internal and external use.
  • Learn how to manage languages to create Answers.
  • Learn how to use Keyword Groups to improve search.
  • Create Answers for different regions, brands, and other segmentations using Audiences.

Who should take this course

Answer Administrators, Team Managers, and Administrator user roles.

Course Content

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Answer Settings 2 Topics
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Lesson Content
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