Master customer satisfaction to build a great business
Categories:
Learning & Development,
Operations,
Loyalty,
Course Details
Master customer satisfaction to build a great business. Identify the key things which will make the difference for you.
Do you want to improve customer satisfaction? Are you really making your customers happy? Are you focusing on customer experience management in your business? Are you doing everything you can to give your clients what they want and need?
This course is aimed at helping you to design a customer experience that will truly differentiate you from the competition. Renowned customer service expert Nigel Greenwood will explore the six key things that customers want, no matter what your industry or business model is.
The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business, and if you don’t get it right, you’re missing out on sales and profits. We know that “the customer is always right”, but few businesses take the time to identify exactly what the customer actually wants.
This quickfire course explains:
What customer experience means
The 6 key elements of a great customer experience
Common mistakes businesses make
How to apply each element in business for fast, profitable, sustainable growth.
What you’ll learn
- Master customer satisfaction to build a great business.
- Identify the key things which will make the difference for you.
