Course Tag: Role: Answer Administrator

Team Manager Certificate Course

Course Description Team Managers are critical in the day-to-day operations of a contact center. This certificate course is designed to help you understand how to run your contact center using Gladly as a Team Manager, along with the settings and features you need to be familiar with while working in Gladly. What you’ll learn Who […]
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Support Hero Certificate Course

Course Description Are you new to Gladly as Support Hero? You’ve come to the right place! This certificate course is designed to teach everything you need to know to work in Gladly and provide radically personal service. What you’ll learn Of course, it’s not all about Customers; it’s also about YOU! You are the Hero […]
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Self-Guided Gladly Implementation

Course Description Implement Gladly at your own pace using the Self-Guided Implementation Guide with easy-to-follow, step-by-step instructions. What you’ll learn Who this course is for Person or team in charge of implementing Gladly, as well as Administrators.
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Use and Manage the Answers Knowledge Base

Course Description Knowledge is power! That saying can’t be more true in Gladly through the marvelous ‘Answers’ feature. Answers is used to power knowledge base information for Help Center, and Glad App, including Agent-specific FAQs and help information. What you’ll learn Who should take this course Answer Administrators, Team Managers, and Administrator user roles.
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