Course Tag: Presentations

Check out our Presentations Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

Man standing in front of a chalkboard while talking to colleagues

Training Evaluation: People and Processes

Course Details This course provides a comprehensive understanding of critical observation skills relevant to individuals across all professions. Participants will learn to analyze the details beyond surface-level communication and explore the deeper meaning of various aspects of work. By training in critical observation, participants will be better equipped to understand the rationale behind people and […]
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Man thinking and talking while looking at his laptop

Training Evaluation: Your Approach to Learning

Course Details This course emphasizes the importance of continuous learning for professional development. Participants will explore various forms of continuous learning, including online communities and social learning, to continuously improve their knowledge and skill set. Participants can enhance their personal performance and career progression by consistently expanding their knowledge and skills. What you’ll learn
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Woman standing at front of room while presenting to a seated audience

Training Mastery

Course Details The course will cover the importance of understanding learners’ different learning styles and offers techniques for making training fun and engaging, such as role-plays, small group activities, storytelling, and mnemonic devices. You will learn the importance of skill-building and maintaining high energy levels to ensure practical training sessions. By the end of the […]
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Man thinking and typing on a laptop while taking notes

Non-Trainer: Facilitation Skills

Course Details The pace of change is accelerating, so employees must continuously update their skills and explore new opportunities. In this course, you will discover that developing people involves many activities, of which training is perhaps the most important. You don’t have to become a professional trainer, but the techniques covered in this course will […]
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Mastering Emotional Intelligence

Mastering Emotional Intelligence

Course Details Having a solid understanding of emotions, be it our own emotions or the emotions of others, helps us to be better people, particularly in the workplace. When we develop and use our emotional intelligence, it helps us reduce stress, prevent conflict, and develop better work relationships, resulting in higher quality work and productivity. […]
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Master the Basics of Human Communication

Master the Basics of Human Communication

Course Details Communication depends on us understanding each other. This module looks at tips and tricks for mastering the basics of human communication, so you can avoid miscommunication. What you’ll learn
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Basics of a Good, Well-Rounded Communicator

Basics Of a Good, Well-Rounded Communicator

Course Details Are you someone looking for a clear, easy-to-understand way to improve your communication skills? This course is designed to help you build your effectiveness as a manager or leader through an interactive, self-study e-learning course that provides an introduction to communication. Using a range of realistic examples, scenarios, and challenges, this is the […]
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