Course Category: Reports

How to Work With Insight Builder

Course Description Use Insight Builder to craft and visualize detailed reports from your Gladly data. Get started on all the basics of building reports, how to utilize datasets, and address typical questions about your Gladly data. What you’ll learn Insight Builder is an add-on feature in Gladly and requires activation. Who should take this course […]

How to Work With OOTB Reports and Dashboards

Course Description As you know, Gladly is a full-featured CX platform! We offer you the tools you need to engage with Customers across a variety of Channels and touchpoints. Gladly also offers many different types of reports that will help you answer questions related to the operation of your Customer Service Center. This course will help you […]

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Course Category: Reports

How to Work With Insight Builder

How to Work With OOTB Reports and Dashboards