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Question 1 of 4
1. Question
What does the Mail configuration: “Assign mails to same agent if the conversation is open” allow you to do?
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Question 2 of 4
2. Question
What is “After-call work” ?
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Question 3 of 4
3. Question
What is the difference between Standard messaging capacity per agent and Maximum messaging capacity per agent?
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Question 4 of 4
4. Question
How can an Agent tell if a conversation has been routed Away from them?
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