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Question 1 of 2
1. Question
Let’s say Agent 1 specializes with Warranties, but not Returns. If your IVR directs calls related to warranties to the Warranties Inbox, and Returns to the Returns Inbox, what Inbox would you assign Agent 1 to?
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Question 2 of 2
2. Question
You have a User that only deals with Tasks and nothing else. What role would you assign them?
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