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Question 1 of 5
1. Question
What is an ‘Inbox’?
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Question 2 of 5
2. Question
Do you need to assign Agents to Inboxes?
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Question 3 of 5
3. Question
Match the feature to the correct definition.
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- Used by Agents only and not shared externally with Customers.
- A type of Answer that is used for Sidekick or the Help Center, but can be shared as Customer facing content.
- A log of historical changes for Answers.
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Internal Notes
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Public Answers
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Question 4 of 5
4. Question
True or False. You can’t nest a ‘child’ Topic under a ‘parent’ Topic.
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Question 5 of 5
5. Question
If a Customer calls in to dispute a charge. What Topic should be used for better reporting?
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