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What is an ‘Inbox’?CorrectIncorrect
Do you need to assign Agents to Inboxes?CorrectIncorrect
Match the feature to the correct definition.
- Used by Agents only and not shared externally with Customers.
- A type of Answer that is used for Sidekick or the Help Center, but can be shared as Customer facing content.
- A log of historical changes for Answers.
True or False. You can’t nest a ‘child’ Topic under a ‘parent’ Topic.CorrectIncorrect
If a Customer calls in to dispute a charge. What Topic should be used for better reporting?CorrectIncorrect