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Question 1 of 4
1. Question
In what priority are Customers routed to Agents?*
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Question 2 of 4
2. Question
Can you be routed work from an Inbox you’re not assigned to?*
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Question 3 of 4
3. Question
Can two Agents be working in a Conversation at the same time?*
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Question 4 of 4
4. Question
Match the term with the correct definition
Sort elements
- Chosen when you need to step away from helping Customers
- Used to stop the SLA countdown when a response is not required
- A time-based promise when a response should be given by
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Away Reason
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No Reply Needed
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SLA
CorrectIncorrect
