Let’s put your knowledge to the test!
Challenge: Agent Summary Report
Now that you’re familiar with the Agent Summary Report, we’ll have you work with the report yourself. The challenge will help you practice navigating the report and collecting insights. How the challenge works:
- Download the following CSV file.
- Explore the file and get comfortable with the data.
- Work hand in hand with the file as you answer a series of challenge questions (listed below).
Download the Agent Summary Sample CSV below
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What is the Conversation Handle Time in seconds for the Agent Ryan Holmes?CorrectIncorrect
Which Agent has the highest number for Contact Fulfilled?CorrectIncorrect
How many Missed Contacts does Victor Harper have?CorrectIncorrect