Let’s put your knowledge to the test!
Challenge: Conversation Summary Report
Now that you’re familiar with the Conversation Summary Report, we’ll have you work with the report yourself. The challenge will help you practice navigating the report and collecting insights. How the challenge works:
- Download the following CSV file
- Explore the file and get comfortable with the data
- Work hand in hand with the file as you answer a series of challenge questions (listed below)
Download the Conversation Summary Sample CSV below
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Which of the following filters have been applied to this report?CorrectIncorrect
How many Contacts have been closed on 9/14/2021?CorrectIncorrect
What is the average Count of Contacts for the day?CorrectIncorrect