Let’s put your knowledge to the test!
Challenge: Contact Export Report
Now that you’re familiar with the Contact Export Report, we’ll have you work with the report yourself. The challenge will help you practice navigating the report and collecting insights. How the challenge works:
- Download the following CSV file
- Explore the file and get comfortable with the data
- Work hand in hand with the file as you answer a series of challenge questions (listed below)
Download the Contact Export Sample CSV below
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For the Contact queued at 6:04 (row 6), was the Contact within or over its SLA target?CorrectIncorrect
Why are there several blank cells under columns such as Entry Point and Offered AtCorrectIncorrect