All Courses

Team Manager Certificate Course

Solidify your knowledge as a Team Manager working in Gladly

Categories:

Gladly Software Courses,

Work In Gladly,

Administrators, Team Managers, Compliance Administrators,

Time 1 hr 25 min
Current Status
Not Enrolled
Price
Free
Get Started
Login to Enroll

Course Description

Team Managers are critical in the day-to-day operations of a contact center. This certificate course is designed to help you understand how to run your contact center using Gladly as a Team Manager, along with the settings and features you need to be familiar with while working in Gladly.

What you’ll learn

  • An overview of the management tools and features you will use daily to run your contact center.
  • How to use some of Gladly’s administrative tools and reporting functions that are available to you as a Manager.
  • How to feel confident using Gladly as a Manager as you manage your contact center.

Who should take this course

This course is for Team Managers and Administrators.

Complete the Support Hero Certificate Course before you proceed
If you are a Team Manager or an Administrator in Gladly, we recommend completing the Support Hero/Gladly Agent certificate course before taking this Team Manager certificate course.

Course Content

Expand All
Getting Started as a Manager in Gladly
Gladly Support 1 Topic
Expand
Lesson Content
0% Complete 0/1 Steps
Liveboards – Exercise 1 Topic
Expand
Lesson Content
0% Complete 0/1 Steps
Feature Management
Call Listen, Coach, and Join
Listen 1 Topic
Expand
Lesson Content
0% Complete 0/1 Steps
Coach 1 Topic
Expand
Lesson Content
0% Complete 0/1 Steps
Join 1 Topic
Expand
Lesson Content
0% Complete 0/1 Steps
Answers Management
Answer Settings 1 Topic
Expand
Lesson Content
0% Complete 0/1 Steps
2 Comments
Oldest
Newest Most Voted
Inline Feedbacks
View all comments