Course Tag: Metrics

Check out our Metrics Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

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Customer Service Feedback Metrics

Course Details When you’re trying to improve your customer service, which you should always be doing, there are several metrics you’ll want to use. But first you need to be familiar with what they are, what they’re used for, and how the scores are calculated. In this video we’re going to look at three important […]
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