Course Category: Routing and Rules

Gladly Routing Logic Certificate Course

Course Description In a busy contact center, every second matters. Ensuring you’ve optimized your Gladly instance to meet your organization’s needs is vital. Gladly employs a sophisticated Routing Engine that intelligently delivers each Customer to an Agent, ensuring an ideal service experience. This certification course will teach you how to optimize routing to operate a […]
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How to Work With Routing and Rules

Course Description Every second matters in a busy contact center. Routing and Rules will help you optimize your workforce and keep things running smoothly. Learn how Routing and Rules can help you operate a smooth-running Contact Center. What you’ll learn Who should take this course This course is for Administrators.
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Personalize Routing With People Match

Course Description Have Customers you’d like to prioritize? Get your Customers the help they need at the right time with People Match. Learn how People Match can help you route your priority Customers to the Agents that can best help them. What you’ll learn Who should take this course This course is for Administrators.
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