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What is First Contact Resolution

Categories:

Learning & Development,

Metrics and Planning,

Performance Measurement,

Time 10 min

Current Status

Not Enrolled

Price

Free

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Course Details

This course explains first contact resolution (FCR) and why it’s crucial for your customers and your business. You will also learn some handy tips for resolving customer issues with the first interaction.

What you’ll learn

What FCR is and why it’s important.
Learn ways to improve first-contact resolution in your business.

Course Content

What is First Contact Resolution

Lesson

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What is First Contact Resolution

Course Details

What you’ll learn

Course Content