Use and Manage the Answers Knowledge Base

Course Description

Knowledge is power! That saying can’t be more true in Gladly through the marvelous ‘Answers’ feature. Answers is used to power knowledge base information for Help Center, and Glad App, including Agent-specific FAQs and help information.

What you’ll learn

• The basics of Answers and how it works.
• How to create Answers for internal and external use.
• Learn how to manage languages to create Answers.
• Create Answers for different regions, brands, and other segmentations using Audiences.

Who should take this course

Answer Administrators, Team Managers, and Administrator user roles.