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Self-Guided Gladly Implementation


Gladly Software Courses,

Implement Gladly,

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Course Description

Implement Gladly at your own pace using the Self-Guided Implementation Guide with easy-to-follow, step-by-step instructions.

What you’ll learn

  • Information and setup instructions to configure Gladly on your own.
  • The setup and configuration process through an easy-to-follow step-by-step process.
  • How to test Gladly before you go live.
  • How to ensure you and your team are ready to provide radically personal service on day 1.

Who this course is for

Person or team in charge of implementing Gladly, as well as Administrators.

Course Content

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Get Started With Implementing Gladly
Lesson Content
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Set Up Digital Channels and Apps
Set Up Phone, IVR and SMS
Set Up Inboxes, Topics and General Gladly Settings
Set Up Answers and Help Center
Set Up Rules and Agents
Testing, Go Live and Post Launch
Lesson Content
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Lesson Content
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