Phone Support 101: Creating a Positive First Impression

Course Details

How can you prepare yourself to make the best first impression? This course looks at what you need to do before picking up the phone to make sure you’re ready to provide high-quality customer service. You will be equipped to provide the best first impression purely through how you communicate vocally and verbally.

What you’ll learn

• Illustrate great customer service skills.
• Transform your call opening so you provide a professional friendly first impression.
• Develop your pre-call checklist to make sure you can provide the best telephone customer service.