Help Customers on Messaging Channels

Course Description

Learn how to communicate with Customers through SMS, chat, and social Messaging Channels like Instagram Messaging and Direct Messages.

What you’ll learn

• A little bit about how Gladly receives messaging communications (e.g., SMSes) from Customers.
• How to help Customers on different Messaging Channels (SMS, chat, social messaging) in Gladly.

Who should take this course

Agents and Team Manager user roles.