Build and Manage an IVR

Course Description

Learn how to build a world-class IVR experience to ensure your Voice Customers are routed to the appropriate team for assistance.

What you’ll learn

• What an IVR is and all its relevant elements.
• How to create and build your first IVR.
• How to add and manage IVR nodes.
• How to use update IVR as your Contact Center requirements evolve.

Who should take this course

This course is for Administrators.