Course Category: Answers

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Use and Manage the Answers Knowledge Base

Course Description Knowledge is power! That saying can’t be more true in Gladly through the marvelous ‘Answers’ feature. Answers is used to power knowledge base information for Help Center, and Glad App, including Agent-specific FAQs and help information. What you’ll learn Who should take this course Answer Administrators, Team Managers, and Administrator user roles.
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