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Answer Threads Overview and Setup

Learn how to leverage Answer Threads to enhance customer support by integrating generative AI.

Categories:

Gladly Software Courses,

(AI) Artificial Intelligence,

Time 45 min
Current Status
Not Enrolled
Price
Free
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Course Description

Answer Threads utilizes Public Answers to engage with your Customers in a conversational manner seamlessly.

This course teaches you how to use Answer Threads to enhance support by integrating a cutting-edge, AI-powered product designed to deliver quick, accurate, and personalized responses to Customers.

Activate Answer Threads
Answer Threads is an add-on feature. Contact Gladly Support or your CSM to get started.

What you’ll learn

  • How the generative AI assistant uses your existing Gladly Answers to engage with customers.
  • How to set up and manage Answer Threads.
  • How to monitor and optimize Answer Threads.

Who should take this course

We primarily recommend this course for Administrators and Team Managers, but Agents can take this course as well.

Course Content

Introduction
Setup
Manage Answer Threads
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