Coaching: Guiding All Forms of Customer Communication

Course Details

This course emphasizes the significance of extending courteous and respectful behavior to the organization’s internal and external customers. Participants will learn how workplace conflicts, drama, or a lack of respect can hinder organizational efficiency and adversely impact customer service. The training will help foster a culture of civility and professionalism to create a harmonious work environment that supports the organization’s goals.

What you’ll learn

• Learn why good customer service skills should be practiced with our coworkers.
• Give excellent internal service aids the entire company in providing excellent external service.