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Question 1 of 3
1. Question
Can Agent roles add new user accounts?
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Question 2 of 3
2. Question
Match the definition to the correct Liveboard view
Sort elements
- Summary Liveboard
- Agent Liveboard
- Topics Liveboard
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Quickly see how many Agents are online, Away, or working
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See what Channel a specific Agent is working on
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Understand what issues are trending in an Inbox
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Question 3 of 3
3. Question
Can you see how long Agents are on a call for?
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