What Does Great Customer Service Look and Sound Like?

Course Details

Delivering great customer service is all about your communication approach and how you treat the customer throughout their experience dealing with you. This course looks at the three V’s of communication, as studied by Albert Mehrabian that should always be consider when communicating with customers.

Once the course is completed, you will understanding the importance of visual, vocal and verbal communication when interacting with your customers.

What you’ll learn

• The 3 V’s of customer communication.
• How to deliver excellent customer service visually, vocally and verbally.