Personalize Routing With People Match

Course Description

Have Customers you’d like to prioritize? Get your Customers the help they need at the right time with People Match. Learn how People Match can help you route your priority Customers to the Agents that can best help them.

What you’ll learn

• Explain what People Match is and how it works.
• Create People Match boosts to get Customers to the best Agent that can help based on their needs.
• Articulate examples of People Match use cases.

Who should take this course

This course is for Administrators.