Difficult Conversations: How To Become a Master of Them

Course Details

Stop avoiding tough talks. Learn to navigate challenging conversations with confidence, whether you’re giving feedback to colleagues, negotiating with leadership, or addressing personal relationships.

Communication expert Alan Stevens teaches you proven techniques to:

• Manage emotions and stay calm under pressure
• Use effective body language and tone
• Diffuse tense situations
• Guide conversations toward constructive outcomes

Perfect for managers, HR professionals, and anyone looking to improve their communication skills in both professional and personal settings. Transform difficult discussions from sources of stress into opportunities for growth and understanding.

What you’ll learn

• Handle difficult conversations in various scenarios
• Identify the circumstances that lead to difficult conversations
• Stay calm and confident during challenging conversations
• Stay in control when starting these conversations
• Develop conversational techniques that get the results
• Convey empathy and fully understand your audience
• Build rapport in a conversation