Creating Good Impressions Through Good Rapport

Course Details

Think of when you met someone for the first time. What was your impression? Good? Bad? Neutral? What we do or say in the first few minutes plays an important role in influencing the future success of that relationship.

Rapport is a connection with another person, which can happen instantly or develop over time. In this course, psychologists Eve Ash and Peter Quarry explain how to build rapport through openness, friendliness, and relaxed, two-way conversations. Learn simple strategies to reduce tension and create a comfortable, engaging interaction, even with someone you don’t know well or meet for the first time.

What you’ll learn

• Build rapport by being open and friendly – smile, look at the person and use a warm tone of voice
• Show you are listening with sounds, words and encouraging gestures
• Make positive comments and offer polite compliments
• Make the conversation two-way by asking friendly, engaging questions
• Respond to what the person says and look for things you have in common
• Share experiences, ideas and opinions