Course Tag: Presentations

Check out our Presentations Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

A professional gives a presentation to a large group at a conference.

Public Speaking Mastery

Course Details This course is for those who want to master the art of public speaking. The content includes exercises for centering and grounding that remove anxiety, develop powerful energy and presence, and guidance in creating a compelling message. What you’ll learn
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Person addresses a remote team through a video call while presenting an idea.

How Can You Influence Others?

Course Details In this course, you will learn practical techniques to help you boost your confidence and be more impressive communicating at work. Behavioral expert Peter Quarry provides strategies to develop a more successful approach to effective communication, especially when presenting your ideas. You will learn to create a positive impression and communicate with influence, […]
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Man standing in front of a chalkboard while talking to colleagues

Training Evaluation: People and Processes

Course Details This course provides a comprehensive understanding of critical observation skills relevant to individuals across all professions. Participants will learn to analyze the details beyond surface-level communication and explore the deeper meaning of various aspects of work. By training in critical observation, participants will be better equipped to understand the rationale behind people and […]
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Man thinking and typing on a laptop while taking notes

Facilitation Skills: How to Lead Effective Training

Course Details Exemplary facilitators are fearless because they prepare thoroughly, are organized, respect the experiences of adult learners, use attend to various styles, and draw out the wisdom of participants. This course will help turn ineffective training into highly productive sessions. What you’ll learn
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Mastering Emotional Intelligence

Mastering Emotional Intelligence

Course Details Emotional Intelligence is the ability to recognize, understand, and manage our own emotions, as well as those of others. Self-awareness is a key component of EI, as it helps us to understand our own emotions and the impact they have on our behavior and decision-making. This course will teach you how to develop […]
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Master the Basics of Human Communication

4 Communication Skills Everyone Needs

Course Details Ever-increasing complexity in the workplace means that effective communication skills are more important than ever. Peter Quarry outlines to Eve Ash the four key communication skills needed for survival: lean communication (getting straight to the point), connecting with others (social skills), adaptability (learning to read and relate to different types of people) and […]
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Basics of a Good, Well-Rounded Communicator

Basics Of a Good, Well-Rounded Communicator

Course Details Are you someone looking for a clear, easy-to-understand way to improve your communication skills? This course is designed to help you build your effectiveness as a manager or leader through an interactive, self-study e-learning course that provides an introduction to communication. Using a range of realistic examples, scenarios, and challenges, this is the […]
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