Course Tag: Presentations

Check out our Presentations Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

Two people actively negotiate on terms.

Negotiating For Win-Win Outcomes

Course Details This course teaches you how to navigate challenging negotiations with difficult partners by providing you with the essential tools to maintain control. You will learn to manage conflicting interests, revive stalled negotiations, and defend yourself against attacks. The course emphasizes the importance of preparation in achieving successful outcomes in complex negotiations. What you’ll […]
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Several people discuss terms of a situation as they attempt to come to an agreement.

Mastering Negotiations

Course Details Learn how to master negotiation skills for both personal and professional settings. This course provides proven techniques for structuring and approaching negotiations with clarity and efficiency. You’ll discover the concept of collaborative negotiation, which emphasizes understanding the other person’s feelings and viewpoints. What you’ll learn
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A person sits at their computer as they face challenges with their work.

Conflictless Negotiations

Course Details This course will teach you how to reach agreements and avoid conflict. Using the PEACE model, you will effectively approach negotiations and drive resolute outcomes. Additionally, you will learn how to avoid common negotiation mistakes. What you’ll learn
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Two people discuss terms as they attempt to come to an agreement.

Win-Win Negotiations

Course Details In this course, you’ll learn to negotiate effectively by adopting a collaborative approach and prioritizing preparation. Discover how to develop a positive mindset, build rapport, and identify your BATNA to achieve successful outcomes in any negotiation. What you’ll learn
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Several people come to terms on an agreement by signing a document.

Negotiation Basics 101

Course Details Learn how to master the art of negotiation and achieve successful outcomes through this comprehensive course. Gain essential tools for conducting successful negotiations, identifying the best time to stop, and preparing effectively. With practical solutions and targeted benefit argumentation, you’ll be equipped to close negotiations successfully in the future. What you’ll learn
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A professional gives a presentation to a large group at a conference.

Public Speaking Mastery

Course Details This course is for those who want to master the art of public speaking. The content includes exercises for centering and grounding that remove anxiety, develop powerful energy and presence, and guidance in creating a compelling message. What you’ll learn
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Person addresses a remote team through a video call while presenting an idea.

Influence: Getting Others to Follow Your Lead

Course Details Likability is the core of all positive interpersonal relationships. This course will show you how to increase your likability and create good impressions that inspire others to take action. Discover the key things to note regarding how your body language, speech, and energy levels influence others. What you’ll learn
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Man presenting to a group of people while standing in front of a whiteboard

Group-Based Learning

Course Details Interested in becoming an entry-based trainer, teacher, or facilitator? This course will connect you with essential skills and knowledge to design and deliver effective training programs to a group of learners. This course covers the entire process, from planning and organizing to delivering and assessing the program’s effectiveness. What you’ll learn
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Woman talking to an audience while taking notes on a whiteboard

Designing and Facilitating Training

Course Details This course focuses on effective training and leadership strategies. Helping you identify training needs, ensuring that leadership is on board before customizing a training program with clear goals and outcomes. Her approach prioritizes interactivity and emotional engagement to promote successful outcomes. Post-training feedback and evaluation are used to ensure that change has occurred. […]
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Person holding a marker while facing an audience and leading a discussion

Training Implementation

Course Details Learn how to create effective training programs that meet your business needs and address skill gaps with the Implementing Successful Training course. Join Sadhana Smiles and Eve Ash as they discuss the importance of using a blended learning approach to engage and motivate your team and provide ongoing feedback and evaluation to ensure […]
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