Effective Verbal Communication and Listening

Course Details

Face-to-face verbal workplace communications help eliminate any misunderstandings. This course investigates the importance of effective listening alongside excellent verbal skills including clarity of speech, remaining calm and focused, being polite, and following some basic rules of etiquette.

What you’ll learn

• How to practice effective listening
• Key presentation skills
• Communicating effectively over the phone
• Communication skills for meetings and video conferences