Attitude in Customer Service: Resiliency

Course Details

Service resiliency is the ability to recover quickly from a challenging, adverse customer situation, disruptive change, crisis, trauma, or negative stress. Learn how to cut down on the frequency of adverse situations. Implement nine steps to increase your service resiliency.

What you’ll learn

• Describe the characteristics of service resiliency.
• Assess your current levels of service resiliency.
• Apply nine strategies for remaining R.E.S.I.L.I.E.N.T in adversity.