Surviving Team Conflicts

Course Details

Too much energy is wasted on wars at work. Peace and harmony is good for health and well being. This interactive course is designed to help teams work together more cooperatively by resolving and mediating conflicts, and developing powerful strategies to improve their collaboration.

Plot: Carol is attempting to mediate a dispute between Sanjay and Casey. Casey believes she is within her rights to have a pet in the office but Sanjay finds it disgusting and wants it disallowed. They argue about working styles. Sanjay is direct and aggressive while Casey remains passive and non-assertive. Carol finds a middle ground that the two can agree upon. Later Sanjay and Mana are arguing about a misplaced piece of work with Mana standing up for herself. Later in a meeting Marcus asks for team-building contributions. Sanjay has had time to rethink his intimidating ways and offers a stuffed lobster as a peace offering to Casey.

What you’ll learn

• Don’t let conflicts grow INSTEAD: Discuss and resolve issues
• Don’t be afraid to speak up INSTEAD: Speak assertively
• Don’t be aggressive INSTEAD: Communicate with care
• Don’t exclude someone INSTEAD: Make others feel special