The Easy Guide to Dealing With Difficult People
Categories:
Learning & Development,
Soft Skills,
Conflict Resolution,
Course Details
Whether it’s in the office, warehouse, factory, or working outdoors, there may be times when we are faced with difficult or aggressive behaviour. In a workplace, difficult or aggressive behaviour can increase stress, lower productivity, damage morale, do great harm to your organisation’s image and can even result in injury. This Dealing With Difficult Behaviour course provides effective strategies for managing challenging individuals and behaviour.
Once the course is completed, you will have learnt a six-step plan to handle challenging or aggressive behaviour, the significance of nonverbal communication, and the importance of focusing on the difficult behaviour rather than the difficult person. This course is one part of our 47 part “The Easy Guide to” series.
What you’ll learn
- Utilize the “LASSIE” system, a simple strategy that lists the verbal and visual messages you should be trying to convey
- Slow the aggressor down and ease the situation
- Apply techniques to arrive at a mutually beneficial resolution
