Dealing With Difficult People

Course Details

Anyone who can effectively deal with difficult people and situations enjoys a real advantage in the workplace. Next time, be prepared. In this course, you’ll look at what bugs you, who you are and why you respond the way you do, how to make new changes stick and where to stand your ground along with when to walk Away. Spend an hour with Dawn and you’ll know exactly what to say and do to defuse volatile situations and bring out the best in people — no matter how difficult they are.

What you’ll learn

• How to control your anger and strong emotions.
• The importance of being assertive but respectful.
• Learn how to defuse a volatile situation before it occurs.
• Develop the confidence to speak up — and the wisdom to quiet down.