Customer Service 201: Remarkable Service

Course Details

Customer service has become the key differentiator between companies that excel and those that merely coast (or stumble into decline). Your competition might offer similar products or services to yours, and your customers might be able to compare prices better than ever before – but if you can deliver a remarkable customer service experience, you’ll continue to win more and more business.

This course is designed to help you provide the kind of unforgettable service that will turn your customers into advocates. But then, every customer training series would say the same. However, would they all admit that customers are sometimes annoying and impossible to please? Would they promise to show you plenty of examples of hilariously horrible customer service as well as examples of exceptional customer service?

What you’ll learn

• Identify the lengths customers will take to avoid a bad customer experience, and pay for a positive one
• Determine how to use your script, and how to intelligently depart from it
• Explain the difference between telling customers what you can do for them vs. what you can’t do
• Determine how to strike the right balance between overly professional and overly casual
• Determine how to anticipate customer needs
• List the three magic words of customer service