Contact Center 101 Training

Course Details

Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff and giving them the information that is needed to assist your customer base effectively is paramount.

With our Contact Center Training workshop, participants will gain the knowledge to provide a great customer experience. They will develop skills on how to deal with difficult customers, build rapport, and develop great listening skills. All of these combined skills will increase overall customer satisfaction throughout your organization.

What you’ll learn

• Why manners are important in a contact center.
• How to build rapport with customers.
• How to deal with difficult customers.
• How to get management involved in contact center training.
• Why peer-to-peer training works.