Dealing with Difficult Customers: Achieving Mastery

Course Details

Dealing with difficult customers is not only an important part of your service, it’s essential for building lasting and mutually beneficial relationships.

This course provides strategies for helping you understand your customers from their point of view so you can identify their hidden needs. You will learn how to control your own behavior and communicate effectively to maintain your professional image under pressure, helping you to provide win-win solutions. Lastly, you will learn how to follow up with the customer to secure their future business.

What you’ll learn

• Use tactics to calm angry customers and defuse stressful situations
• Resolve customer complaints using an effective process
• Maintain your customer base by turning a difficult situation into a positive interaction