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The Email SLA Achievement for email for the day is 92%. What does that mean?CorrectIncorrect
Using the above image, how would you know what Channel Agents are available to receive work in?CorrectIncorrect
Why would an Agent appear “idle” in the Agent Liveboards?CorrectIncorrect
How would you spot trends for which type of Topics are not meeting SLA targets?CorrectIncorrect
Your organization requires Topics upon closure of any Conversation, but you see Conversations without Topics. What do you think is happening?CorrectIncorrect