Gladly Learning

Filters
L&D Gladly All
Filter Reset

Showing Results for: Courses

Keeping Motivation High In Your Remote Team

Learning & Development Leadership Team Building

Foster a cohesive team culture and drive towards shared goals by motivating remote teams.

Time 40 min

Team Building and Leadership

Learning & Development Leadership Team Building

Learn about teaming, leadership, and risk in organizations in this course.

Time 27 min

Team Building 101

Learning & Development Leadership Team Building

Customer service is more than answering calls. Learn to provide value and enhance experiences.

Time 30 min

How To Start Becoming a Leader

Learning & Development Leadership Team Building

This course teaches adaptable leadership skills and networking potential.

Time 5 min

Creating Your Elevator Pitch

Learning & Development Leadership Speaking and Presentations

Leave a lasting impression by crafting and delivering memorable elevator pitches.

Time 6 min

Talk like TED: Presentation and Public Speaking Strategies

Learning & Development Leadership Speaking and Presentations

Learn tips and tricks for public speaking from top TED speakers with this course by Carmine Gallo.

Time 15 min

Usefulness of Elevator Pitches

Learning & Development Leadership Speaking and Presentations

Learn to create an effective elevator pitch for presentations or sales.

Time 10 min

How to Conquer Fear of Public Speaking

Learning & Development Leadership Speaking and Presentations

Learn to conquer public speaking fears and deliver your message confidently.

Time 25 min

Public Speaking For Beginners

Learning & Development Leadership Speaking and Presentations

Learn public speaking basics quickly with TJ Walker's course.

Time 45 min

Gain Mastery of Presentation Skills and Public Speaking

Learning & Development Leadership Speaking and Presentations

This course teaches confident and effective communication to any audience.

Time 60 min

Great Body Language for Your Presentations

Learning & Development Leadership Speaking and Presentations

Learn expert storytelling techniques from speaking pro TJ Walker.

Time 12 min

Powerful Presentation Skills – Your Body Language Speaks Loudly

Learning & Development Leadership Speaking and Presentations

Improve public speaking skills with video course.

Time 8 min
1 2 3 4 5 … 19
Skills
Learning and Development Gladly Learning

Recently Added View All

Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

PII Introduction and Best Practices

Learning & Development Security and Compliance

This course covers the basics of PII and how to protect data.

Time 23 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

Popular View All

Dealing With Difficult People

Learning & Development Soft Skills Conflict Resolution

Learn to handle difficult situations and people effectively in the workplace.

Time 1 hr

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

Attitude in Customer Service: Things to Avoid

Learning & Development Operations Customer Service

Avoid these five common pitfalls of customer service mistakes.

Time 12 min

Recently Added View All

Personalize Self-Service With Gladly Sidekick

Gladly Software Courses Artificial Intelligence (AI) in Gladly

Get the inside scoop of how Gladly Sidekick can take your CX to the future.

Time 20 min

SMS Compliance Fundamentals

Gladly Software Courses Compliance

Learn about SMS compliance rules and regulations and how to stay compliant using Gladly for SMS.

Time 25 min

People-Centered Service Using AI

Gladly Software Courses Artificial Intelligence (AI) in Gladly Hero AI

Utilize AI features in Gladly while providing people-centered service.

Time 20 min

Popular View All

Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Team Manager Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

Administrator Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

Get Started

  • “I need to meet the team who created this amazing documentation and training program. It’s simply amazing. I’ve been doing this for decades, and I always create my own documentation. This is the first time ever where I do not need to do that. What a joy!”

    Leslie N., Gladly Connect Community member

  • “The site the Gladly team put together is amazing!”

    Julie S., Gladly Connect Community member

  • “There’s a variety of content, mixed user of videos, text, and handouts. Plus, the structure of the site is impressive.”

    Dennis G., Gladly Connect Community member

  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

    Nikki D., Gladly Connect Community member