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How to Provide Radically Personal Service

Gladly Software Courses Work In Gladly Support Heroes/Agents

Learn the methodologies and thinking behind what it means to provide radically personal service.

Time 15 min

Help Customers on Messaging Channels

Gladly Software Courses Work In Gladly Support Heroes/Agents

Learn how to communicate with Customers through SMS, chat, and social Messaging Channels.

Time 20 min

Customer Service Essentials

Gladly Software Courses Work In Gladly Support Heroes/Agents

Elevate your ability to delight your Customers by combining different service strategies.

Time 1 hr 20 min

Self-Guided Gladly Implementation

Gladly Software Courses Implement Gladly

Implement Gladly at your own pace with easy-to-follow, step-by-step instructions.

Master the Basics of Human Communication

Learning & Development Soft Skills Communication

Master basics of human communication to avoid miscommunication.

Time 8 min

Deciphering Communications To Reduce Misunderstandings

Learning & Development Soft Skills Communication

Master communication basics for clear and unambiguous message transmission, reception, and feedback.

Time 8 min

Techniques To Reduce Bias

Learning & Development Soft Skills Communication

Combat bias with structured decisions. Enhance strategic thinking in interactive course.

Time 10 min

Waiting to Talk is Not Listening

Learning & Development Soft Skills Communication

Improve management skills with active listening: focus on others and communicate better.

Time 5 min

Listening Actively

Learning & Development Soft Skills Communication

Learn effective listening skills for frustration-free training sessions.

Time 10 min

How to Ask More Powerful Questions

Learning & Development Soft Skills Communication

Unleash creativity and self-awareness with powerful questioning techniques in this course.

Time 5 min

Emotional Intelligence Interpersonal Communication

Learning & Development Soft Skills Communication

Improve relationships with interpersonal skills: Inspire, influence, communicate, resolve conflict.

Time 25 min

The Importance of Listening with Empathy

Learning & Development Soft Skills Communication

Improve interpersonal skills with empathetic listening, obstacle-overcoming techniques and more.

Time 20 min
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Learning and Development Gladly Learning

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Introduction To AI For Businesses

Learning & Development Technology Artificial Intelligence (AI)

Master AI for business success, improve solutions, and innovate services.

Time 4 hr 30 min

Data and Artificial Intelligence

Learning & Development Technology Artificial Intelligence (AI)

This course explains big data, intelligent data, and data science in business.

Time 8 min

Promises and Challenges of AI

Learning & Development Technology Artificial Intelligence (AI)

This course dives into tech's impact on daily life, AI, robotics, blockchain, VR, biotech.

Time 8 min

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Coaching: Mentoring Your Peers

Learning & Development Operations Coaching

Discover the power of peer mentoring and actively mentor those around you.

Time 16 min

Basics Of a Good, Well-Rounded Communicator

Learning & Development Soft Skills Communication

Improve communication skills through self-study e-learning. Ideal for managers/leaders.

Time 1 hr

Enhancing Service By Listening

Learning & Development Operations Customer Service

Develop positive attitudes and skills for service excellence through listening techniques.

Time 10 min

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Answer Threads Overview and Setup

Gladly Software Courses (AI) Artificial Intelligence

Learn how to leverage Answer Threads to enhance customer support by integrating generative AI.

Time 45 min

Gladly Routing Behavior for Agents

Gladly Software Courses Support Heroes/Agents Routing and Rules

Be in the know and understand how Gladly's routing engine works with Agents.

Time 1 hr

Gladly Routing Logic Certificate Course

Gladly Software Courses Certificate Course Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Administrator Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

Team Manager Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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  • “I need to meet the team who created this amazing documentation and training program. It’s simply amazing. I’ve been doing this for decades, and I always create my own documentation. This is the first time ever where I do not need to do that. What a joy!”

    Leslie N., Gladly Connect Community member

  • “The site the Gladly team put together is amazing!”

    Julie S., Gladly Connect Community member

  • “There’s a variety of content, mixed user of videos, text, and handouts. Plus, the structure of the site is impressive.”

    Dennis G., Gladly Connect Community member

  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

    Nikki D., Gladly Connect Community member