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GDPR Overview
Learning & Development Technology Security and ComplianceThis course covers EU GDPR data protection law.
Time
45 min
Agile Business Processes
Learning & Development Operations Project ManagementThis course discusses what it means to use Agile methodology in business processes.
Time
47 min
AI for Modern Customer Service Teams
Learning & Development Technology Artificial Intelligence (AI)Learn how AI compliments human empathy and thinking in the world of Customer Service.
Time
15 min
PII Introduction and Best Practices
Learning & Development Security and ComplianceThis course covers the basics of PII and how to protect data.
Time
23 min
Customer Service Feedback Metrics
Learning & Development Metrics and PlanningGet to know three key customer service metrics (NPS, CSAT, CES).
Time
10 min
About Gladly Learning
Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.
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