Gladly Learning

Filters
L&D Gladly All
Filter Reset

Showing Results for: Remote Work

Optimizing the Hybrid Work Model – Health and Well-being

Learning & Development Soft Skills Autonomy

Boost hybrid workforce well-being by learning how to support employees in a hybrid work environment.

Time 30 min

Remote Working 101 (CPD Certified)

Learning & Development Soft Skills Autonomy

Master essential skills to stay productive and support well-being while working remotely.

Time 15 min

Time Management – When You Work from Home

Learning & Development Soft Skills Autonomy

Adopt highly productive work team mindset for efficient and effective time management.

Time 30 min

Mental Wellness for Remote Workers

Learning & Development Soft Skills Autonomy

Achieve a healthy work-life balance and improve your overall well-being while working from home.

Time 9 min

Optimizing Work-Life Balance

Learning & Development Soft Skills Autonomy

This course will teach you the skills to maintain balance, even when unexpected challenges arise.

Time 7 min

Master And Overcome Remote Work Information Overload

Learning & Development Soft Skills Autonomy

Learn ergonomic principles, workflow analysis, and tips to reduce cognitive load.

Time 40 min

Remote Onboarding For New Hires

Learning & Development Operations Training

Engage new hires in remote work by learning training and leadership strategies.

Time 1 hr 10 min

Training: Leading Virtual Teams

Learning & Development Operations Training

Manage dispersed teams effectively and lead with confidence.

Time 56 min

Non-Trainer: Basics of Training

Learning & Development Operations Training

Deliver practical training sessions including the basics of training.

Time 15 min

Remote Work Training: 20 Techniques to Train your Team

Learning & Development Operations Training

Engage remote work training participants with these 20 practical techniques.

Time 15 min

Remote Work Training 101

Learning & Development Operations Training

Create effective training programs for remote work training.

Time 30 min

Relationship Building With Virtual Teams

Learning & Development Leadership Team Building

Improve communication, build relationships, and create a positive team culture.

Time 4 min
Skills
Learning and Development Gladly Learning

Recently Added View All

Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

PII Introduction and Best Practices

Learning & Development Security and Compliance

This course covers the basics of PII and how to protect data.

Time 23 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

Popular View All

Phone Support 101: Creating a Positive First Impression

Learning & Development Operations Customer Service

Prepare to provide excellent customer service with effective communication skills.

Time 10 min

What Does Great Customer Service Look and Sound Like?

Learning & Development Operations Customer Service

Improve customer service communication with the 3 V's approach by Albert Mehrabian.

Time 10 min

Customer Service 101

Learning & Development Operations Customer Service

Learn customer service skills through interactive self-course with realistic examples.

Time 1 hr

Recently Added View All

Answer Threads Overview and Setup

Gladly Software Courses (AI) Artificial Intelligence

Learn how to leverage Answer Threads to enhance customer support by integrating generative AI.

Time 45 min

Gladly Routing Behavior for Agents

Gladly Software Courses Support Heroes/Agents Routing and Rules

Be in the know and understand how Gladly's routing engine works with Agents.

Time 1 hr

Gladly Routing Logic Certificate Course

Gladly Software Courses Certificate Course Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

Popular View All

Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Gladly Routing Logic Certificate Course

Gladly Software Courses Certificate Course Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

How Your Tone Affects Service

Gladly Software Courses Communication Soft Skills

Understand how the tone of your voice affects the quality of your service.

Time 25 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

Get Started

  • “I need to meet the team who created this amazing documentation and training program. It’s simply amazing. I’ve been doing this for decades, and I always create my own documentation. This is the first time ever where I do not need to do that. What a joy!”

    Leslie N., Gladly Connect Community member

  • “The site the Gladly team put together is amazing!”

    Julie S., Gladly Connect Community member

  • “There’s a variety of content, mixed user of videos, text, and handouts. Plus, the structure of the site is impressive.”

    Dennis G., Gladly Connect Community member

  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

    Nikki D., Gladly Connect Community member