Gladly Learning

Filters
L&D Gladly All
Filter Reset

Showing Results for: Data Analysis

Six Sigma White Belt

Learning & Development Metrics and Planning Performance Measurement

Take the first step to boost your career and stand out among your peers.

Time 2 hr 30 min

Six Sigma Basics

Learning & Development Metrics and Planning Performance Measurement

Learn the key concepts behind the powerful Six Sigma program.

Time 7 min

Team Building: Measuring Team Performance

Learning & Development Metrics and Planning Performance Measurement

Learn how to measure team performance and use the RASCI matrix system.

Time 8 min

Monitoring Performance and Professional Development

Learning & Development Metrics and Planning Performance Measurement

Identify strengths and challenges before goal setting in order to improve work quality.

Time 30 min

Levels of Measurement

Learning & Development Metrics and Planning Performance Measurement

Develop the skills to comprehend and apply intricate statistical analysis in practical scenarios.

Time 3 min

What is First Contact Resolution

Learning & Development Metrics and Planning Performance Measurement

Master first contact resolution (FCR) and why it's crucial for your business.

Time 10 min

Competition vs. Differentiation (SWOT Analysis)

Learning & Development Metrics and Planning Planning

Learn SWOT analysis for practical business analysis in this course.

Time 15 min

Planning to Achieve Objectives

Learning & Development Metrics and Planning Planning

This comprehensive course teaches effective planning techniques.

Time 18 min

Basic Statistics and Data Mining for Data Science

Learning & Development Technology Data Mining

Get an introduction to data science in this video course covering analysis and basic statistics.

Time 3 hr

Advanced Statistics and Data Mining for Data Science

Learning & Development Technology Data Mining

This course covers data science from statistics to machine learning.

Time 3 hr
Skills
Learning and Development Gladly Learning

Recently Added View All

Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

PII Introduction and Best Practices

Learning & Development Security and Compliance

This course covers the basics of PII and how to protect data.

Time 23 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

Popular View All

Excellence in Customer Service

Learning & Development Operations Loyalty

Learn principles to improve customer interactions and increase service effectiveness.

Time 45 min

Showing Empathy

Learning & Development Soft Skills Communication

Learn empathy in customer service, sales, and leadership in this short video course.

Time 10 min

Email Etiquette

Learning & Development Operations Customer Service

Master email etiquette to communicate professionally and avoid mistakes.

Time 17 min

Recently Added View All

Gladly Routing Behavior for Agents

Gladly Software Courses Routing and Rules Support Heroes/Agents

Be in the know and understand how Gladly's routing engine works with Agents.

Time 1 hr

Gladly Routing Logic Certificate Course

Gladly Software Courses Certificate Course Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

Personalize Self-Service With Gladly Sidekick

Gladly Software Courses Artificial Intelligence (AI) in Gladly

Get the inside scoop of how Gladly Sidekick can take your CX to the future.

Time 20 min

Popular View All

Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Administrator Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

Team Manager Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

Get Started

  • “I need to meet the team who created this amazing documentation and training program. It’s simply amazing. I’ve been doing this for decades, and I always create my own documentation. This is the first time ever where I do not need to do that. What a joy!”

    Leslie N., Gladly Connect Community member

  • “The site the Gladly team put together is amazing!”

    Julie S., Gladly Connect Community member

  • “There’s a variety of content, mixed user of videos, text, and handouts. Plus, the structure of the site is impressive.”

    Dennis G., Gladly Connect Community member

  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

    Nikki D., Gladly Connect Community member