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Contact UsSunsetted Reports 2023
- Average Conversation Contacts
- Active Conversation Handle Time by Agent by Channel
- Conversation Close Time
- Conversation Close Time by Agent by Channel
- Conversation Close Time by Channel
- Conversation Reassignments
- Conversation Reassignments Received by Agent
- Customer Wait Time by Channel
- Customers Helped
- Conversation Reassignments Sent by Agent
- Costly Conversations
- Agent Available Time