Create, Edit, and Delete Keyword Groups

Create Keyword Groups #

1. Click the menu icon on the top left corner of the screen.
2. Click Settings.
3. Under the Answers category, click Keyword Groups. The Keyword Groups page will show you a list of search groups you have previously (if any) created.
   
4. Click Create Keyword Group.
5. On the Create Keyword Group page, enter your grouping details:
   
   • Group Name – This name helps you identify the keywords for the group. The name is not included when the Keyword Groups are checked.
   • Keywords – Enter the keywords that you want to associate together as a group and separate your entries using commas. You can also add multi-word text (i.e., suede black shoes, 4-inch heels, special edition white sneakers, etc.).
   • Language – Select the Answer language(s) where the grouping will apply.
6. Click Save. You’ll be taken back to the Keywords Group page. It takes about ~15 minutes for new keywords to become active in Answers.

Edit Existing Keyword Groups #

1. Click the menu icon on the top left corner of the screen.
2. Click Settings.
3. Click on Keyword Groups under Answers. The Keyword Groups page will show you a list of search groups you have previously (if any) created.
4. Scroll through the list and hover your mouse over the group you want to edit. Click the pencil icon to the right of the group.
   
5. In the Update Keywords Group page, edit your grouping details:
   • Group Name – Change the name that helps identify the keywords of the group.
   • Keywords – Remove or add keywords associated together as a group. Continue to separate entries using commas.
   • Language – Edit the Help Center language(s) where the grouping will apply.
6. Click Save when you’re done. You’ll be taken back to the Keywords Group page.

Delete Keyword Groups #

1. Click the menu icon on the top left corner of the screen.
2. Click Settings.
3. Under the Answers category, click Keyword Groups. The Keyword Groups page will show you a list of search groups you have previously (if any) created.
4. Scroll through the list and hover your mouse over the group you want to edit. Click the trash icon to the right of the group.
   
5. You’ll be asked to confirm your request. Click Delete Keyword Group.