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Gladly Help

Launch Preparation

In these documents, we cover what support teams will need to do in advance of launching Gladly. Included are useful tips, such as the estimated effort to complete the launch, best practices for ensuring your Gladly launch is successful, as well as a checklist of items to review on your launch day.
Launch Day

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Sign Up for Release Notes and Product Updates

Sign up to receive important product release updates and notifications.

Features and Capabilities

Get to know the many tools available to you to better serve your Customers.

Introduction to Support

An overview of how to set up your Support account.

Set Up SMS

Set up SMS number for inbound and outbound text messaging.

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Invoice and Billing Overview

Understand the types of invoices you may get from Gladly and what to expect in each one.

Implementation Packages

Gladly offers multiple implementation packages tailored to your needs and r...
Answers Setup

Background Answers allow Agents to use templates when responding to Custome...
Historical Conversation Item Data Import

Background Gladly can import historical conversations (and their correspond...

Contact Support

Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.

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